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« Glovo delivers any product within your city at any time of day »


Senior Operations Analyst

Published at 22 janvier 2024
Contract: CDI
City: Casablanca
Remote: Occasionnel
Languages: Français, Anglais
Experience: 3 - 5 ans
Monthly salary: Not specified


As a Senior Operations Analyst, you will be responsible for Operational Excellence in Moroccan market.

Your Role

- Understand Morocco's operational challenges in order to adapt the strategy and maximize the results - Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning, and zoning, implementing logistics features on a regional level, and many more from a data perspective: providing deep analytics, creating dashboards, bots, simulations, data models - Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs - Create postmortem documents to analyze the results of each project and be able to replicate them for future projects & with rest of the countries - Use your data visualization skills, in order to support delivered messages in the most efficient way. - Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves - Report directly to the Head of Operations - Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference - Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking especially in key events management (Ramadan, Eid El Kbir, Bigg football Matches) where the demand is way higher than the supply - Coordinate forecasts at a city level for 60 cities & improve it in consister manner by being in contact with Ops Managers, Growth and Marketing and Sales."

Your Team

You will join the Operations team

Your Qualifications

- Master Degree in Engineering, Mathematics/Statistics - Passion about analytics: you enjoy deep diving into problems to find the root cause - Problem-solving skills: no problem is too small or too big - Excel/Google Sheets proficiency is a must - SQL proficiency is a must - Python knowledge (basic-intermediate level) - Knowledge of visualisation tools like Tableau, Looker and/or Qlikview - Exceptional verbal and written communication skills (English is a must) - Proactive approach, great organisation skills and obsession with details - An empathetic, inclusive and curious attitude We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!"


EXPERIENCE OUR GLOVO LIFE BENEFITS: Enticing equity plan (if applicable) Private health insurance Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders! Flexible time off (take the time you need) and hybrid working model (own your time) Enhanced parental leave including nursery support! Online therapy and wellbeing benefit External learning budget WHAT YOU’LL FIND WHEN WORKING AT GLOVO: Gas: Driven to deliver quality results quickly Good Vibes: Bring positivity and communicate openly Stay Humble: Self-aware and open to learning Care: Uplift people and the planet Glownership: Act as proud owners High Bar: Focus on Top Performance If you believe you match these values, we look forward to meeting you!"

Recruitment Process

HR Interview, Technical interview, business case interview & Sponsor interview


We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. Glovo delivers any product within your city at any time of day. This includes: - COURIER: Send something from one place to another. The parcel is collected and delivered wherever you want. - FOOD : You can order your favourite food from the restaurants you love. If something exists in your city, you can count on us to get it. - PARA-PHARMA & BEAUTY: Get anything you need from the closest drugstore in case you’re having an emergency or if you’ve forgotten to buy shampoo ! - SUPERMARKET: Save time and order groceries online in your favourite supermarket: we’ll get it to your doorstep. - SHOPS: You will find in Glovo the largest shopping center: health products, toys, beauty, fashion, flowers, electronics, sports, etc - ANYTHING: The true essence of our business: order anything you wish as long as it fits in a courier’s bag. Make sure you describe it well!

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