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Glovo

E-commerce

Glovo

« Glovo delivers any product within your city at any time of day »

E-commerce

Head of Operations

Postuler
Publiée le 13 décembre 2023
Contrat: CDI
Ville: Casablanca
Télétravail: Occasionnel
Langues: Français, Arabe, Anglais
Expérience: 6 - 9 ans
Salaire mensuel: Non renseigné

Introduction

As a Head of Operations, you will be responsible for ensuring operational excellence in Morocco. You will lead the team and help them building a top-notch supply structure, owning the operational KPIs of 60 cities, engaging with and retaining couriers (or glovers, as we like to call them), coordinating projects across these geographic areas, while pushing our partners towards Operational excellence. Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance, combined with partners' operations for both Top accounts & Long tail.

Votre rôle

- Lead the Supply Operations & Partner Operation teams of Morocco - Be the owner of Operations P&L (courier cost, compensation cost, Live Operations, Materials etc..). - Define the medium and long-term strategy to achieve growth and profitability targets. - Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features - Improve the operations by ensuring our ambitious targets - Hire, train, and mentor the team members - Standardize processes across the different geographies under your scope - Build tools to speed up Local teams’ autonomy - Commit to contributing to Glovo’s growth, getting the job done - Work with local providers and legal teams, to ensure the best-in-class operations in the region - Bring the operations team to the next level! - Get feedback from our couriers & our partners and translate it into product and operations improvement. - Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference. - Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses. - Improve the operational efficiency of our partners by making sure we always deliver the best service to our customers - Contribute to stratospheric job creation and earnings for thousands of people - Implement, standardize and execute processes across all cities. - Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference"

Votre équipe

You will join the Operations team

Vos qualifications

- 5 to 10 years in fast-paced environment, preferably in ops/strategy consulting, in an operations/logistic company or in FMCG/retail/top tech firms - The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak! - Track record of success delivering and implementing new solutions/processes/standardization - Experience in KPIs tracking and creation and optimization expertise - Problem solver, data-driven decision-making with a strong analytical approach - A Master’s degree in Engineering, Business, Economics are a plus - Ability to manage small work teams and lead changes - Excellent communication skills - An empathetic, inclusive, and curious attitude - Proficiency in Excel is mandatory. SQL knowledge is a plus - Excellent French, English & Arabic We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!"

Avantages

EXPERIENCE OUR GLOVO LIFE BENEFITS: Enticing equity plan (if applicable) Private health insurance Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders! Flexible time off (take the time you need) and hybrid working model (own your time) Enhanced parental leave including nursery support! Online therapy and wellbeing benefit External learning budget WHAT YOU’LL FIND WHEN WORKING AT GLOVO: Gas: Driven to deliver quality results quickly Good Vibes: Bring positivity and communicate openly Stay Humble: Self-aware and open to learning Care: Uplift people and the planet Glownership: Act as proud owners High Bar: Focus on Top Performance If you believe you match these values, we look forward to meeting you!"

Process de recrutement

HR Interview, Technical interview, business case interview & Sponsor interview

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Glovo

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. Glovo delivers any product within your city at any time of day. This includes: - COURIER: Send something from one place to another. The parcel is collected and delivered wherever you want. - FOOD : You can order your favourite food from the restaurants you love. If something exists in your city, you can count on us to get it. - PARA-PHARMA & BEAUTY: Get anything you need from the closest drugstore in case you’re having an emergency or if you’ve forgotten to buy shampoo ! - SUPERMARKET: Save time and order groceries online in your favourite supermarket: we’ll get it to your doorstep. - SHOPS: You will find in Glovo the largest shopping center: health products, toys, beauty, fashion, flowers, electronics, sports, etc - ANYTHING: The true essence of our business: order anything you wish as long as it fits in a courier’s bag. Make sure you describe it well!

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