Support Level L2 Requires board and component configuration Support Level L1 Standard user access management Support Level L2 Board configuration troubleshooting Support Level L1 Low Complexity, It’s a straightforward operation done via the Jira admin interface Support Level L3 Adding custom dimensions in EazyBI typically involves advanced data modeling, knowledge of database structures, and potentially scripting in MDX. This task requires a higher level of expertise and technical intervention than standard administrative operations Support Level L2 Requires development and application of scripted automation rules to identify, archive, or delete inactive Jira projects Support Level L2 Adding the custom or addon field involves custom field creation/activation and configuration within the Jira project, as well as aligning it with the team's agile workflow. Support Level L2 Changing status names involves modifying the Jira workflow configuration, which requires understanding of Jira workflow schemes and careful coordination to avoid disrupting ongoing work processes Support Level L2 Developing custom scripts typically involves using built-in Jira automation tools or scripting add-ons such as ScriptRunner to solve workflow, reporting, or integration needs Support Level L1 Configuring custom automation uses Jira’s built-in automation features, allowing straightforward setup of triggers, actions, and rules for simple process automation Support Level L1 Creating a Confluence group is a straightforward administrative task involving group setup in the Confluence directory to manage access and permissions.

Bac+5