Introduction au poste
As a QA / Voice AI Validation Engineer at ToumAI, your mission will be to ensure the quality, reliability and correctness of our Voice AI systems across speech, analytics, agentic workflows and SDKs.
You will validate end-to-end voice interactions, automated analytics outputs and AI-driven decisions, with strong constraints on accuracy, latency, robustness and consistency, especially in multilingual and noisy real-world environments.
Your work will be critical to making sure ToumAI’s Voice AI products behave as expected before reaching customers.
Votre rôle
• Design and execute validation strategies for Voice AI pipelines (STT, intent, analytics, agentic workflows).
• Define test scenarios for real-world voice interactions, including edge cases and failure modes.
• Validate transcription accuracy, intent resolution, emotion/sentiment detection and KPI computations.
• Perform functional and non-functional testing (latency, stability, regression).
• Validate SDK behavior across mobile platforms and devices.
• Collaborate with data scientists to evaluate model outputs against ground truth and manual reviews.
• Work with product teams to validate business rules, evaluation grids and KPIs.
• Identify, document and track defects and inconsistencies across systems.
• Contribute to automated testing strategies for voice pipelines and analytics.
• Support release readiness by defining acceptance criteria and go/no-go decisions.
Vos qualifications
• Strong interest in Voice AI systems and quality assurance.
• Experience in QA, validation or testing for data-driven or AI-based systems.
• Ability to analyze and evaluate speech, text and analytics outputs critically.
• Familiarity with testing methodologies for ML/AI systems is a strong plus.
• Experience validating KPIs, dashboards or analytics pipelines is a plus.
• Comfortable working with audio data, transcripts and annotations.
• Understanding of edge cases in conversational systems (interruptions, noise, accents).
• Ability to collaborate closely with engineering, data and product teams.
• Strong attention to detail and structured problem-solving skills.
• Proficiency in English required; French or Arabic is a plus.
Avantages
At ToumAI, you will play a key quality gate role for Voice AI systems used in production.
You will:
• Work on complex, real-world AI pipelines
• Influence product quality and customer trust
• Help shape validation standards for Voice AI and analytics
• Collaborate across R&D, product and engineering teams
If you enjoy ensuring that AI systems behave correctly under real-world conditions, this role is for you.
Processus de recrutement
- First conversation with the HR team to get to know you better and introduce you to ToumAI
- A practical QA / validation case (voice or analytics focused)
- Role-specific interview with your future manager / QA lead
- Final meeting with top management (if needed)